FAQ'S

Warranty Policy FAQ

Q: What does the 1-year warranty cover on my WALKING WATERS unit?

A: Our comprehensive 1-year warranty covers all structural components, electrical systems, plumbing fixtures, and AI-driven technology features in your capsule home or floating house. This includes heated floor systems, window mechanisms, and any manufacturing defects that affect the functionality of your unit.

Q: When does my warranty period begin?

A: Your warranty coverage starts from the date of delivery and successful installation at your location. We'll provide you with a warranty certificate that clearly states your coverage start date.

Q: How do I file a warranty claim?

A: Contact us immediately at info@walkingwaters.com or call 810-322-7880. Provide your unit model, delivery date, and detailed description of the issue. Our team will guide you through the claim process.

Q: What's not covered under the warranty?

A: Normal wear and tear, damage from extreme weather events, any modifications made to the original unit , and issues resulting from improper site preparation are not covered. We'll provide detailed care instructions to help you maintain your warranty coverage.

Q: Do you provide on-site warranty service?

A: No, for covered warranty issues. Depending on your location and the nature of the issue, we'll either send certified technicians to pick up the unit or provide remote troubleshooting support for minor concerns.

Shipping and Delivery FAQ

Q: Where do you deliver WALKING WATERS units?

A: We provide shipping and offloading services anywhere in America. Whether you're in a remote location or urban area, our logistics team will coordinate delivery to your specified site.

Q: How long does delivery take?

A: Delivery timelines vary based on your location and current production schedule. Typically, expect 4-8 weeks from order confirmation to delivery. We'll provide specific timing estimates when you place your order. Proper clearance for the delivery trucks and crane offloading is required.

Any delay due to lack of site preparation is not discounted and will be passed onto the customer.

Q: What does "pre-assembled, plug-and-play ready" mean for delivery?

A: Your unit arrives fully constructed and ready for immediate use. No assembly required on-site – we just need proper site preparation and utility connections. Our delivery team handles offloading and positioning. You then just contact your local city authority to hook up the unit to utilities.

Q: How does the SHIPWALK discount code work?

A: Use code "SHIPWALK" at checkout to receive free shipping on your order. This offer is available for the next 100 units purchased and can save you significant costs on delivery, especially for remote locations. Delivery cost coverage is maximized at $17,000.

Q: What site preparation is needed before delivery?

A: Requirements vary by unit type. Capsule homes need level ground and utility access points. Floating houses require proper waterfront access and mooring preparations.

Proper clearance for the delivery trucks and crane offloading is required.

Any delay due to lack of site preparation is not discounted and will be passed onto the customer. We'll provide detailed site preparation guidelines specific to your model after order confirmation.

Q: Can you deliver to difficult-access locations?

A: We specialize in challenging deliveries including remote camps, waterfront properties, and off-grid locations. Our team assesses each delivery location individually and coordinates appropriate equipment and logistics.

Proper clearance for the delivery trucks and crane offloading is required.

Any delay due to lack of site preparation is not discounted and will be passed onto the customer.

Custom Orders and Special Requests

Q: How do custom modifications affect warranty and shipping?

A: Custom features are covered under the same 1-year warranty as standard components. Custom orders may extend delivery timelines, and we'll provide updated estimates during the design consultation process.

Q: Who do I contact for custom unit requests?

A: Reach out to info@walkingwaters.com or call 810-322-7880 to discuss your custom requirements. We'll work with our design and building teams to create your ideal living solution.